Refund and cancellation policy

This policy covers personal readings and products bought from The Nova Astro (Udyam Registration No. UDYAM-KL-02-0173041), whether you paid through a link on this website, on Instagram or on WhatsApp.

Personal readings

• Rescheduling. You can move your reading to another time if you tell us at least 2 hours before your slot, by WhatsApp, Instagram chat or email.
• Cancelling before the reading. If you cancel at least 2 hours before your slot, you get a full refund.
• If we cannot read for you. If we cannot give you your reading within 7 days of payment, you get a full refund, without needing to ask.
• After the reading has started. A reading that has started or been delivered cannot be refunded, because the time and work have been given to you.
• Missed slots. If you miss your slot without telling us, we offer one new slot. A second missed slot counts as a delivered reading.
• Outcomes. Readings are guidance. We cannot refund because a situation turned out differently from a reading.

Blessed products

• Before dispatch. You can cancel an order for a full refund until it has been dispatched.
• After dispatch. Products are energised for you personally, so dispatched orders cannot be cancelled or returned for a change of mind.
• Damaged or wrong item. Tell us within 48 hours of delivery, with photos and an unboxing video. We replace the item or refund you in full, whichever you prefer.
• Not delivered. If your parcel is lost in transit, we send a replacement or refund you in full.

How refunds are paid

Approved refunds go back to the method you paid with (UPI, card, netbanking or wallet) through Razorpay. They are started within 2 business days of approval and usually reach your account within 5 to 7 business days, depending on your bank.

How to ask

Message us on WhatsApp at +91 90744 43233, on Instagram at @thenovaastro, or email thenovaastro@gmail.com with your name, the date you paid and what you bought.