The Nova Astro
Policy

Privacy policy

Last updated 10 November 2026

This policy is from The Nova Astro, a registered micro enterprise (Udyam Registration No. UDYAM-KL-02-0173041) based in Kochi, Kerala, India (“we”). It explains what we collect when you use this website, message us on Instagram or WhatsApp, or buy a reading or product, and what we do with it.

What we collect

  • From your messages: your Instagram username or WhatsApp number, and what you write to us.
  • For a reading: your name, date of birth, and if needed your time and place of birth, and your question.
  • For a product: your name, delivery address, PIN code and phone number.
  • From payments: Razorpay tells us the amount, the payment ID and the phone number and email you entered there. We never see or store your card, UPI or bank details.

Why we use it

  • To give you your reading, deliver your product and reply to you.
  • To confirm payments, process refunds and keep the records the law requires.
  • We do not sell your information, use it for advertising, or post your questions or readings anywhere.

Who it is shared with

  • Razorpay, to process your payment.
  • Meta (Instagram) and WhatsApp, which carry our messages to you.
  • The courier, who receives your name, address and phone number to deliver a product.
  • Authorities, only if the law requires it.

How long we keep it

We keep your reading details and messages for 12 months after your last order, so we can help if you come back with a question, and then delete them. Payment records are kept for as long as tax law requires.

Your choices

You can ask us to show, correct or delete the information we hold about you, in line with India’s Digital Personal Data Protection Act, 2023. Email thenovaastro@gmail.com or message us on WhatsApp at +91 90744 43233. We reply within 7 days.

This website

This website does not use tracking or advertising cookies and has no sign-in. Fonts are loaded from Google Fonts, which sees your IP address when your browser fetches them.

Age

Our readings and products are for people aged 18 and over.

Changes

If we change this policy, we update the date at the top of this page.